At Kumari Shoppy, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a straightforward refund policy to make the return process as smooth as possible.

Eligibility for Refund:

1. Defective Products:

If you receive a defective product, we sincerely apologize for any inconvenience caused. We will gladly offer a refund or replacement for the defective item. To be eligible for a refund:

• Notify us of the defect within [number of days, e.g., 7 days] from the date of delivery.
• Provide clear images or videos showcasing the defect for our review.

2. Product Mismatch:

In the event that you receive a product that doesn't match the description or specifications mentioned on our app, you are eligible for a refund. To qualify for a refund:

• Inform us about the product mismatch within [number of days, e.g., 14 days] from the date of delivery.
• Include clear images or details highlighting the differences between the received product and the product description.

How to Request a Refund:

To initiate the refund process, please follow these steps:

1. Contact Us: Reach out to our customer support team at [email protected] or call our helpline at 1800-889-0677. Provide your order details and a clear explanation of the issue.

2. Documentation: Depending on the nature of the refund request (defective product or product mismatch), be prepared to provide images or videos that clearly depict the issue.

3. Review: Our team will review your refund request and get back to you within [number of days, e.g., 3 business days] with further instructions.

Refund Process:

Upon approval of your refund request, we will process the refund in the following manner:

• For payments made by credit/debit cards, the refund will be credited back to the same card used for the purchase.
• For payments made through other methods, our team will coordinate with you to arrange the refund.

Additional Notes:

• Refunds are typically processed within [number of days, e.g., 7 business days] after the approval of the request.
• We reserve the right to refuse a refund if the return conditions are not met.

Contact Information:

If you have any questions or concerns regarding our refund policy, please contact us at [email protected] or call 1800-889-0677.

Kumari Shoppy reserves the right to amend this refund policy at any time.

Thank you for choosing Kumari Shoppy. Your satisfaction is our priority.